Privacy Policy

Introduction

At https://fat-ball-bird-feeder-uk.feedersandmore.co.uk (hereafter referred to as “Fat Ball Bird Feeder UK,” “we,” or “our”), we are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://fat-ball-bird-feeder-uk.feedersandmore.co.uk.
Any mobile applications or software we offer.
Online services and products accessed through our platform.
Interactions between our users, customers, and authorized representatives.

Please note that this policy does not extend to external links or third-party platforms you may access from our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information in the following scenarios:

As an authorized user: When you create an account with us or use our applications, we process your data to provide personalized services and ensure secure access.
Visiting our websites: We track your interaction with our website content and features to enhance user experience and gather analytics.
Communications: We may reach out to you via email, phone, or text messages for transactional, marketing, or service-related purposes.

Personal Data Collection

We collect various categories of personal data as part of our business operations:

Account Information: Details associated with your registration, including usernames, email addresses, and passwords (hashed and salted).
Payment Information: Payment card details, billing addresses, and transaction history for processing purchases.
Financial Information: Banking information used for financial transactions or to verify payment methods.
Purchase Information: Product/service order history, quantities, pricing, and delivery details.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for the purpose of personalization and analytics.
Location Data: Geographic coordinates when you use our location-based services or consent to sharing your location.
Feedback: Responses to surveys, reviews, and comments, which help us improve our products and services.
Social Media Information: User data from social media platforms when you choose to connect your accounts for seamless sharing or login.
Product Information: Data about the products you view, purchase, or interact with, including preferences and customization options.

We obtain this information through direct user input, automated tracking technologies, and partnerships with third parties who provide us with aggregated data.

Cookies

Our website uses cookies to enhance your browsing experience and collect analytics:

Strictly Necessary Cookies: These ensure basic functions like login, shopping cart management, and page navigation.
Preference Cookies: Remember user preferences for a personalized experience, such as language settings or theme choices.
Analytics Cookies: Used by our analytics providers to track website usage, gather demographic data, and generate aggregated reports.

Users can manage non-essential cookies through our Cookie Manager tool, providing control over their browsing experience.

Retention and Deletion

We retain personal data for the duration required by applicable laws or for legitimate business purposes:

Legal Obligations: We may need to keep certain data for tax, accounting, or legal compliance purposes.
Business Operations: Your information is retained to fulfill orders, process payments, and provide customer support.
Analytics and Reporting: Aggregated data is stored for analytical purposes to improve our services over time.

Once the retention period expires or when data is no longer required, we securely delete or anonymize your personal data from our systems.

Security Measures

We implement robust security measures to safeguard your personal data:

Encryption: We use encryption protocols for data at rest and in transit to protect sensitive information.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
Access Controls: Our internal policies and access controls ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us immediately, and we will take appropriate measures to rectify the situation.

Your Rights (Depending on your jurisdiction)

Your privacy is protected by various regional data protection laws. Here are some rights you may have:

Access: Request access to the personal data we hold about you.
Rectification: Have inaccurate or incomplete data corrected.
Erasure/Right to be Forgotten: Ask for the deletion of your data, except in situations where retention is mandatory by law.
Restriction: Limit our processing of your data under certain circumstances.
Data Portability: Receive a copy of your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific or all purposes.
Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.
Appointments/Complaints: File an appointment with a data protection authority or lodge a complaint with our privacy team.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically for changes that may affect you.

Contact Information

For any inquiries, requests for data removal, or privacy-related questions, please contact us:

Email: [email protected]
Postal Mail: Privacy Team, Fat Ball Bird Feeder UK, [Address]

We aim to respond promptly and assist you with any privacy concerns or questions.